We are committed to providing our customers with complete satisfaction. In order to ensure the same, we are always ready and willing to go the extra mile for our customers.

In case you are unsatisfied with the product received, we request you to contact us at info@amayagroup.in and we shall revert to you at the earliest.

• Return request should be raised within 7 days from the date of delivery.
• Product(s) should be unused.
• The original packaging should remain intact and should be sent along with the product(s).
• Original Invoice shall be returned with the product(s).
• Product(s) should reach us in proper existing condition.

Cancellation policy: 

1. Customer can request for cancellation within 24 hours of the order placement. Post that cancellation request will not be accepted by any means and in any circumstance.
2. Order shall be considered as completed if it returns due to wrong billing information provided by the customer. To get back the same order, additional transportation charges will be paid by the customer.
3. 10% of order amount (excluding transportation charges) + 100% transportation charges will be charged as penalty if customer wishes to have refund in the above case.
4. No customisation can be done in the order once it is placed for any medicine or product. Every medicine we prepare after consultation is person specific and cannot be used by any other individual. Hence, no return or refund is eligible on customisation post order.

Refund Policy: 

1. A cancellation fee (Convenience + Payment Gateway Fee) of 10% (of the refundable amount) will be charged in the event of cancellation in case customer requests for refund into bank, 3rd party wallets or credit card account.
2. NO CANCELLATION FEE will be charged in case customer requests for refund into his/her Online Wallet with Amaya Group which adjusts. In this case, user only pays the remaining amount to place the order.
3. No refund shall be given if customer refuses to accept the order once dispatched. Additional transportation charges will be levied to get the same order if it returns to the origin. Customer can request for the same order again with additional transportation charges, post that this order will be forfeited and refund shall not be given.
4. In case refund is given into customer account, customer will be liable for the account details provided. Amaya Group will not be responsible and liable for refund, partial or complete, if bank account details (in which customer has requested for refund) is found incorrect or inactive.

Return Policy:

1. Damaged External Packaging at the time of Order Delivery

On receipt of products, if you notice that the external packing of the consignment is damaged or tampered we recommend not to accept the package and give your remarks on the courier delivery sheet and raise a complaint with us immediately. We will handle such issues strictly and directly with the respective courier company.

In such an event, kindly intimate us with the details of your order. Once the package is received back by us, we will dispatch a fresh product to you again.

2. Product Received in Damaged Condition or with Defect or Wrong Product Delivered

Return through Self-Shipment:

We provide a Reverse Pickup option depending on the area/pin code and the charges for collecting the same will be borne by us. In a case wherein reverse pickup is not possible, the customer is requested to return the product(s) in the original packaging, with tags intact, and in unused condition to Amaya Group by courier. You need to send the return to the below-mentioned address :

info@amayagroup.in

It goes through the process of a Quality check and once every clearance is given, the replacement process takes place.